Support Devices WiFi & Network

WiFi & Network

WiFi credentials, router admin access, ISP account, and VPN settings — everything your family needs to keep the internet running, change service, or troubleshoot if something goes wrong.

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What You Can Store

Network Name (SSID)

The WiFi network name you connect to.

Password

The WiFi password.

Router Brand / Model

"eero Pro 6E," "Netgear Nighthawk RAX120," etc.

Router Admin URL

Often 192.168.1.1 or 192.168.0.1, or a vendor app.

Router Admin Username

Often "admin" or your email tied to the vendor app.

Router Admin Password

The password for the admin/setup interface.

ISP Provider

Verizon Fios, Comcast, Spectrum, etc.

ISP Account Number

The account number on file with your provider.

ISP Support Phone

Direct line to call when something breaks.

Modem Info

Brand/model and whether it's owned or leased — so your family knows what to return.

DNS Settings

Custom DNS like 1.1.1.1 or NextDNS, if you've set it.

VPN Info

Provider name, account email, server preference, and where the config files are.

Notes

Guest network details, port forwards, mesh node placement, anything else worth remembering.

How to Add Your Network

1

Open Devices in the app

Tap Devices and select WiFi & Network.

2

Add the WiFi essentials

SSID and password — what your family will type into a new phone or laptop.

3

Document the router admin access

Brand/model, admin URL or app, username and password. Without this, no one can change settings or troubleshoot.

4

Add ISP info

Provider, account number, support phone — for when service drops or billing needs to change.

5

Add VPN and DNS if used

Many people forget these — but if your devices are misbehaving, the cause is often custom DNS or a VPN profile.

Why This Matters

Modern households run on internet connectivity — security cameras, smart locks, thermostats, doorbells, banking apps, the whole stack. When the network goes down or service needs to change, having the router admin and ISP account info already documented turns a stressful afternoon into a five-minute phone call.