Support Online Accounts Security Questions

Security Questions & Secret Answers

Even in 2025, many services still use security questions as a backup for account recovery. "What's your mother's maiden name?" or "Where did you meet your spouse?" These seem low-tech, but they're critical—and they're vulnerable if they're predictable or lost when you can't recall them.

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What You Can Store

Question-Answer Pairs

The exact security question and your answer, word-for-word (including capitalization and punctuation).

Service & Account Info

Which service uses this question (your bank, email provider, etc.) and what account it's tied to.

Backup Questions

Some services let you choose multiple questions. Store all of them here for completeness.

Custom Answers & Notes

If you used a fake or obscure answer for security, note down what it actually is (and why you chose it).

How to Add a Security Question Entry

1

Go to Online Accounts and tap "Add Account"

Open Trust Blocks and navigate to the Online Accounts section.

2

Select the service or choose "Security Question"

If your bank or service is listed, select it. Otherwise, pick "Custom" and label it clearly (like "Bank of America Security Questions").

3

Enter the first question word-for-word

Type or paste the exact security question as the service displays it. Don't paraphrase.

4

Enter your answer exactly

Type your answer exactly as you entered it when setting up the account. If the service is case-insensitive, note that. If you use a nickname or fake answer, record it exactly here.

5

Add any additional questions

If the service has backup questions, add them in the notes section or create separate entries for each.

6

Add helpful context

Note if the answer is case-sensitive, if it's a nickname or fake name, or any other quirk your trusted contacts should know.

7

Save and set permissions

Tap "Save." These are sensitive—limit access to trusted family members who might need account recovery.

Managing Your Security Question Entries

Update if you change your answer

Some services let you update your security question or answer. If you do, come back here and update the entry immediately. Outdated answers won't help anyone.

Delete old questions for closed accounts

If you close an account or that service is no longer relevant, delete the entry. Keep Trust Blocks clean and up-to-date.

Organize by service

If you have multiple security questions for different services, use clear labels so your trusted contacts don't get confused.

Why This Matters for Your Digital Legacy

Security questions are old-school, but they're everywhere. Your bank uses them. Your email provider falls back to them. Many insurance and government portals still rely on them.

Here's the problem: if you memorized the answer years ago, do you remember it now? If you're gone, does anyone else know whether you used your real mother's maiden name or a fake one for security? Without this information, your trusted contacts can't recover critical accounts.

By recording these questions and answers here, you're filling a gap in your digital legacy. You're ensuring that even when a service doesn't have modern authentication options, your trusted contacts can still gain access when they need to.

Key Tips

Use fake or obscure answers

Never use your real mother's maiden name or other easily guessed information. Instead, use a passphrase or random answer—and record it here so it's not lost.

Note case sensitivity

Some services treat security answers as case-sensitive, others don't. If you're not sure, add a note so your trusted contacts won't get locked out by a capitalization mistake.

Check your critical accounts

Focus on high-value accounts first: email, banking, government services. Hobby sites can wait. Make sure the essentials are recorded here.

Ask if the service will stop using them

Many modern services are phasing out security questions. When you add a new account, see if it offers 2FA or passwordless login instead. Security questions are a fallback.